Welcome to Popcap, where your satisfaction is our top priority. We are committed to ensuring you have a seamless experience with every purchase of our snapbacks. If for any reason you are not completely satisfied with your order, our Returns and Refunds Policy is here to assist you. Here’s how it works:

Initiating a Return:

• Eligibility: To be eligible for a return, the snapbacks must be unused, in their original condition, and with all tags attached. Returns are accepted within 30 days from the date of purchase.
• Process: To start a return, please email our customer service team at support@popcap.store. Include your order number and the reason for the return.

Refund Process:

• Return Shipping: Await instructions on the return shipping address. The cost of return shipping is typically the customer’s responsibility, except in cases of defective products or errors on our part.
• Return Confirmation: Once we receive and inspect your return, usually within 72 hours, you will receive a confirmation email.
• Refund Issuance: Refunds will be processed within 7 days of receiving and verifying the return. Please note that it may take an additional 3-5 business days for your bank or credit card company to process the refund.

Scenarios and Coverage:

• Customer Dissatisfaction: Return shipping costs are the customer’s responsibility. Refunds will be issued for the item cost minus the original shipping charge.
• Defective Product: If you receive a defective item, please provide clear photos of the defect to support@popcap.store. We will arrange a return label, inspect the item, and issue a full refund upon verification.
• Damaged Package: If your package arrives damaged, document the damage with photos and contact us immediately. We will work with the carrier to resolve the issue, offering a replacement or refund as appropriate.
• Incorrect Product or Size: If you receive the wrong product or size, email us at support@popcap.store. We will provide a return label and, upon receipt of the incorrect item, dispatch the correct product or issue a refund.
• Non Arrival of Product: If your order has not arrived by the expected delivery date without notification, contact us promptly. We will investigate and issue a refund if necessary.

Cancellation Policy:

If you wish to cancel your order after confirmation, please contact support@popcap.store immediately. Cancellations made before shipment will not incur any charges.

For any questions or concerns regarding returns and refunds, our dedicated customer service team is here to help at support@popcap.store.

Thank you for choosing Popcap for your snapback needs. We are committed to providing exceptional service and ensuring your complete satisfaction!