We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we gladly accept returns or exchanges within 30 days of delivery. Please read our policy carefully to ensure a smooth and hassle-free return or exchange process.

Eligibility for Returns and Exchanges:

To be eligible for a return or exchange, the item must be unused, unworn, unwashed and in the same condition as when you received it.
All original tags and labels must be intact on the product and included with the original packaging in the return.
Non-Returnable Items:

We cannot accept returns or exchanges on goods that DO NOT meet our criteria for returns and exchanges.
Final sale and clearance items are non-returnable and non-refundable.
How to Initiate and Complete a Return:

Start your return by visiting our returns portal. Please utilize the pre-paid Fedex shipping label we provide to avoid extended processing times and to receive an accurate refund. The returned item(s) must be received by Popcap within 30 days of the date they were delivered to you.
If you have difficulty completing your return using the instructions above, contact our customer support team at email support@popcap.store.
Return Shipping:

We will provide a pre-paid Fedex return shipping label that can be used to send back your returned item(s)
Refund Process:

Once we receive and inspect your returned item(s), we will process your refund within 7-10 business days back to your original payment method.
Refunds will include the purchase price of the item(s). We do not refund shipping charges.
Exchanges:

Exchanges are offered within 30 days of purchase. To start an exchange please visit returns portal.
Items eligible for exchange must belong to the same macro/style category as the original purchase. The exchanged item must be of the same price as the original item.
We will not send out item(s) you are exchanging for until original item(s) are received at our warehouse and are confirmed to be in condition eligible for exchange: unused, unworn, unwashed and in the same condition as when you received it.
Final sale items will not qualify for exchange
If the product(s) you wish to receive in the exchange are no longer in stock, you will receive a refund to the original form of payment within 7-10 business days.
Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 48-72 hours of delivery to report the issue. We are not responsible for replacing or repairing products determined to be damaged or lost during delivery by the carrier.
Important Notes:

We reserve the right to deny a return or exchange if the item(s) do not meet our return or exchange policy criteria.
Refunds for returned or exchanged items that show signs of use, wear, or damage will be issued at our sole discretion.

For any questions or concerns regarding returns and refunds, our dedicated customer service team is here to help at support@popcap.store.

Thank you for choosing Popcap!